FAQs
Planning & Itineraries
Q: Why should I hire a travel planner instead of doing it myself?
A: Japan is a wonderful but complex destination. We save you dozens of hours of research and use our local expertise to find “hidden gem” spots that aren’t always on English-speaking blogs.
Q: How far in advance should I start planning?
A: For popular seasons like Cherry Blossom (March/April) or Autumn Leaves (November), we recommend starting 10–12 months in advance to secure the best hotels and restaurants.
Q: I’ve already booked my flights; can you still help me?
A: Absolutely! We welcome travelers at any stage of their journey. If you’ve just locked in a great flight deal and now need a custom itinerary to bring your trip to life, we’d love to help you build it.
Booking & Reservations
Q: Why should I use your booking service instead of doing it myself?
A: Many of the best restaurants and activities in Japan don’t have English websites or online booking systems. We handle the phone calls and Japanese-language forms for you, ensuring your name is on the list at those “hard-to-get” spots.
Q: How do I know my booking is confirmed?
A: Once we’ve successfully secured your reservation with the venue, we will send you a formal confirmation email with all the details you need to show at the door.
Fees & Payments
Q: Does your service fee include the cost of the meal or activity?
A: No, our booking fee is a professional service charge for our time and expertise in securing the reservation. You will still be responsible for paying the venue directly for your meal or activity.
Q: What happens to my fee if I need to cancel?
A: Our booking fee is non-refundable once the work of securing the reservation has been completed. If you need to change a confirmed booking, an additional service fee ($15 per re-booking/cancellation) will apply to cover the extra coordination with the venue.
Practical Japanese Tips
Q: What if I’m running late for my reservation?
A: Punctuality is very important in Japan. Being more than 15 minutes late can often mean losing your table or being charged a “no-show” fee. If you’re running late, please let us know immediately through your Local Friend in Your Pocket service(Booking in advance essential)!
Q: Why was there an extra charge on my bill (Otoshi)?
A: In Japanese Izakayas, it is traditional to serve a small, seasonal snack (Otoshi) as a “table fee”. This is not a “tourist trap”—it’s a local custom that replaces the need for tipping.
Q: What is the “Service Charge” at the register?
A: In more formal restaurants, hotels, or Ryokans, you may see a service charge of 10–15% added to your final bill.
Q: Is Japan still a cash-based society?
A: While credit cards are now common in big cities, many smaller shops, rural shrines, and traditional ryokans are still cash-only. We always recommend carrying yen for peace of mind.
Traveler's Japanese Lesson
Q: I only have time for one lesson. Is it really worth it?
A: Absolutely! Mastering just some phrases completely changes how locals interact with you. It shows respect and often leads to much warmer hospitality.
Q: What if I need to miss my scheduled lesson?
A: We offer a one-time free reschedule with 24 hours’ notice. If you can’t make it to our face-to-face venue, we can simply hop on Zoom so you don’t miss out.
The Little Extras (Booking & Support)
Q: Can you help me in an emergency?
A: For life-threatening or legal emergencies, you must dial 110 (Police) or 119 (Ambulance/Fire). However, we can assist with communication and “what to do next” once the proper authorities have been notified. (Booking ‘Local Friend in your Pocket’ service in advance essential.)
More information about safe travel ⇒https://www.jnto.go.jp/safety-tips/eng/index.html
Seasonal Recommendations
Q: Which seazon is the best for Weather & Scenery?
A: Spring is famous for cherry blossoms (sakura), and autumn for vibrant red and gold foliage (koyo). Both have mild temperatures and lower humidity.
Q: When is the best for Budget & Fewer Crowds?
A: Late January and February are the cheapest and quietest months. June (rainy season) is another good option for lower prices and fewer tourists at major sites.